1. Object

These general conditions apply to all online reservations made with our establishment [LES GITES DE JULIANE ET ERIC] using the Regional Marketing Tool (ORC).

The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having agreed to these. The customer has the option of saving and printing these general conditions.


2. Offers

All our advertisements, web pages or offers are prepared in good faith and based on available data. The maps, photos and illustrations are presented for information purposes and are not contractual. They may be subject to modification before finalizing the reservation. The customer authorizes us to correct any obvious material errors in the information we communicate to him.

3. Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before booking the service.

The customer authorizes us to correct any obvious pricing errors.


4. Reservation

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

5. Booking process

Reservations made by the customer are made via the electronic reservation voucher accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation:

the entry of the bank card in the event of a guarantee or prepayment request, the consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

6. Acknowledgment of receipt of the reservation

The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment to whom the customer can submit his complaints.

7. Right of withdrawal

It is recalled that, in accordance with article VI.53 of the Code of Belgian Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

  • accommodation other than for residential purposes (e.g. holiday accommodation),

  • of transport,

  • car rental,

  • catering and services related to leisure activities.

8. Respect for privacy

We collect your data in accordance with the General Regulation on the Protection of Personal Data (2016/679)(""GDPR"").

The personal data that you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may be transferred to our partners, including in particular which manages the reservation tool, online payment providers, service providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners guaranteeing a level of protection consistent with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.

Your complaints relating to the collection and processing of your personal data may be addressed to the competent supervisory authority.